PAYMENT
When you place an order on our online shop, you will be transferred to our secure payment server where you can safely pay with all major credit and debit cards.

ALTERNATIVE PAYMENT METHODS
We have also included a mail order service to our website allowing you to pay for goods via cheque or money order. Simply fill out your details and you will receive a notification email which tells you the procedure.

STOCK LEVELS
Our aim is to hold stock of all items throughout the year. Howerver, in the event of low stock levels you will be informed by a member of staff by email or by telephone as soon as possible. We will state when we expect stock to arrive and you will be given the opportunity to continue with your order, change your order or cancel.

RETURNS POLICY
If for any reason you are unhappy with your purchase, please return the item or items unopened, in the original condition, to our returns address within thirty days of the date that you received the order. A full refund for the price that you paid for the item or items will debited to the credit or debit card that you made the order with. Items that have been opened or used will only be accepted for return if they are found to be faulty, see - Faulty Goods.

To return an item or items please follow the following steps to ensure prompt processing of your refund:

- Package the goods in the original packaging (if any), and ensure that the item is secure and ready for posting.
- Include the original delivery note or invoice if you still have them, along with the reason for return. If you do not have the original paperwork, please include a note with your contact details and order information.
- If the reason for return is a fault, please include a full description of the fault.
- Send the package to the following address:

Returns Department
ScooterBod
Unit 2 Watton Business Centre
Watton Road
Ware
Herts
SG12 0AE
United Kindom

We recommend that you return the item or items using a recorded-delivery service for your protection.

FAULTY GOODS
If the item is found to be faulty, by law you can return the item within a reasonable period of time. A full refund for the price of the item, the outward delivery charge, and the costs incurred for the return of the item will be debited to your credit or debit card. Please follow the above instructions for returning your item or items.

ITEMS DAMAGED IN TRANSIT
If any items are found to have been damaged in transit, please return the goods to us within thirty days of the date that your received the order. Upon the receipt of the item, a refund will be made for the costs incurred in returning the item and a replacement item will be despatched to you.